Litchfield Distillery Ship Via Retailer Policies
Third-Party Shopping for Spirits & Fulfillment of Orders
Please note that order payment processing and order fulfillment for spirit orders are facilitated through a third-party retailer, BevMax (Retailer).
Litchfield Distillery does not directly sell or ship alcohol through LitchfieldDistillery.com. Litchfield Distillery markets spirits on its website. Litchfield Distillery’s service enables you to search online for our products available for sale by a licensed alcohol retailer. Through this website, you learn about our spirits, including their prices. The offer to purchase the spirits ultimately is from the Retailer. If you decide to purchase the spirits, you make the payment to the Retailer and the Retailer fulfills your order, including the delivery of the purchased spirits. This arrangement is not meant to facilitate any improper furnishing of inducements by any manufacturer, importer, supplier, wholesaler or distributor of spirits to any retailer of alcoholic beverages or to facilitate any improper exclusionary practices by any alcohol beverage licensee. This service may be limited or not available at all in some places due to local law or other restrictions.
We offer $14.99 flat rate ground shipping on all orders.
All discounts associated with shipping apply to ground shipping only. At this time, shipping is only available within the United States.
Where We Ship To
AK, AZ, CA, CO, CT, DC, GA, IA, ID, IN, KS, LA, ME, MN, MO, MT, NC, NE, NJ, NM, NV, NY, OH, RI, SC, WI, WY
NOTE: ALL SHIPMENTS CONTAINING ALCOHOL REQUIRE AN ADULT (21 YEARS OR OLDER) SIGNATURE UPON DELIVERY!
Please plan accordingly by entering a shipping address and date that will allow someone 21 years or older to be available in person to sign for the package, and by keeping a valid form of ID on hand.
Carriers will not leave packages containing alcohol unattended, even if you have a signature on file. If you are not able to be at home to receive your spirits during normal business hours, we recommend having them shipped to your place of work, or opting to have your shipment held at the delivery company’s nearest pick-up location.
Alcohol will not be delivered to a visibly intoxicated person.
Shipping Timeframe & Tracking
Our Retail partner’s goal is to fulfill and ship all orders within 1-3 business days after an order is placed. Fulfillment time depends on what time of day the order is placed and what day the order is placed on. Customers will be notified if product out-of-stock issues or other issues like weather may cause delays in shipment.
When your package has been created with a shipping label and has been sent out into the mail stream, you will receive an email notification with tracking information.
Orders generally take 1-7 days for delivery when shipped ground.
If it has been more than three business days and you have not received a tracking email, you may contact info@LitchfieldDistillery.com for assistance.
Litchfield Distillery assumes no liability for spirits damaged due to poor weather during transport or delayed delivery. Please check weather conditions prior to order and ensure that someone will be available to receive the spirits upon delivery. The most frequent cause of damaged spirits is due to multiple delivery attempts. Please monitor your package tracking to ensure on-time delivery.
Customer Service and Return Policy
If you are not satisfied with your online order, please contact firstname.lastname@example.org to explain the reasons for your dissatisfaction. We do our best to respond to all customer service issues within 24 hours.
Our Retailer Partner is happy to accept returns or re-send bottles for orders that meet one or more of the following conditions:
- The wrong items were sent. In this instance you will be asked to ship back the incorrect items and Retailer will send the correct items upon receipt.
- Bottles shipped and received under standard shipping methods arrive broken, leaking, or otherwise damaged beyond drinkability. Retailer will ship replacements upon confirmation of damage.
- PLEASE NOTE: If bottles arrive visibly damaged, please contact us within three (3) days of the shipment's arrival to explain the issue.
Unfortunately, our Retail Partner is unable to accept returns for orders that meet the following conditions:
- Damage or delays caused by failed delivery attempts through no fault of the shipper.
- You don’t like the spirits.
- You received the spirits as a gift.
If you need to return an item, please keep the items in as close to the condition in which you received it as possible. This includes opened bottles. Doing this helps us better evaluate potential flaws in the bottles or packaging.
In the event that you are asked to return items back to our Retail Partner, a shipping label will be created and sent to you so you may ship the spirits back free of charge.
Upon receipt of a returned flawed, damaged or incorrect item, a replacement item(s) will be sent to you free of charge or a credit placed on your account in the amount of the returned spirits.
Qualified returns will be accepted within 60-days of delivery. After that point, returns cannot be accepted because we cannot verify that the spirit has been stored properly.
We evaluate all customer service issues on an individual basis and we reserve the right to accept or deny any request that we deem to be an exception to the standards outlined above.